Your appointments are very important to white Polar team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hour notice for cancellations or rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services.
White Polar values our staff’s time. we understands they have other jobs, family, and friends with whom they could be spending time. white Polar pays the staff their entire wage for any missed or late cancelled appointment out of respect for their valuable time. Therefore, we have a strictly enforced 24 hour cancellation and rescheduling policy.
Any appointment missed, late cancelled, or changed without 24 hour notice will result in a charge equal to 16 to 25 % of the reserved service amount. The appointment may be taken off schedule /package or charged individually.
As a courtesy, your appointments are confirmed electronically the same day of your scheduled appointment by email and/or Call from our online appointment scheduling software.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incidence, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.
stands by our policies. We feel that it is only fair that we honor the same policies to our clients. If we have to cancel a client with less than 24 hours notice of the appointment scheduled, we will honor the same policy and your next appointment will be free of charge. WP- reserves the right to modify a scheduled appointment to a different tutor during the same time allotment if circumstances arise without prior approval of the client.
The 24 hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. WHITE POLAR.ORG policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our 24 hour cancellation and rescheduling policy criteria!
